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Procedure for Filing a Complaint
with the Children, Youth and Family Services Division
Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint.
As indicated in the Colorado Department of Human Services’ Volume VII Manual, each County must attempt to resolve complaints
within their department before utilizing the State grievance process.
In accordance with this standard, please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Children, Youth and Family Services Division.
Please Note: These steps must be followed in order to ensure that any concerns are addressed appropriately and in accordance with regulations.
If the steps are not followed, we will need to direct you back to the appropriate level for resolution.
- Contact the caseworker assigned to your case to discuss your concerns and seek resolution.
- If you feel as though your concerns have not been resolved, please contact your caseworker’s supervisor and request a meeting
with both the caseworker and supervisor.
- If you feel the meeting between the supervisor and caseworker did not resolve your concerns, please call 303-636-1589 and
request the name for your caseworker’s administrator. Request a meeting with the administrator, supervisor and caseworker
to discuss your concerns.
- If you believe that this meeting did not resolve your concerns, please call the CYF Division Client Services Administrator
at 303-636-1778 to discuss your concerns.
- If steps 1 - 4 have been taken and you feel your concerns have not been resolved, please send a written statement to the Children,
Youth and Family Services Division Manager and outline any remaining concerns. Within 20 days of receiving your complaint,
a manager will conduct an independent examination and you will be notified of the findings.
- If you believe your concerns remain unresolved after receiving the findings, please send a written statement to the Human
Services Department Director. The Director will determine the best course of response. A response may include a referral to
the Citizen’s Review Panel, comprised of five community members appointed by the Board of County Commissioners, who make recommendations
to the Department of Human Services regarding grievances as a part of the conflict resolution process.
Arapahoe County Human Services
14980 E. Alameda Drive
Aurora, CO
Division Fax: 303-636-1586
Thank you for your cooperation. We look forward to working with you to resolve your concerns.
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