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Home>> Departments>> Human Services>> Community Support Services

Procedure for Filing a Complaint
with the Community Support Services Division

Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint. 

Please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Community Support Services Division.

Please Note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution. 

1. Contact the program specialist assigned to your case to discuss your concerns and seek resolution. To reach your program specialist, call our customer service center at 303-636-1170.

2. If you feel that your concerns have not been resolved, please contact the customer service center and request a call from the program specialist’s lead worker or supervisor.

3. If you feel that your concerns were not resolved by the phone call with the lead worker or supervisor, please contact our CSS Client Relations Coordinator at 303-636-1481 to discuss your concerns and seek resolution.

4. If you still believe your concerns have not been resolved by the Client Relations Coordinator, please send a written statement to the Community Support Services Division Manager and outline any remaining concerns. The Division Manager will initiate a thorough review of all issues and you will be notified of the findings within 20 days.

5. If you believe that your concerns were not resolved by the Division Manager, please send a written statement to the Human Services Department Director and outline any remaining concerns. The Director will determine the best course of response.

Arapahoe County Human Services
14980 E. Alameda Drive
Aurora, CO 80012
Division Manager Fax: 303-636-1426
Department Director Fax: 303-636-1968

Thank you for your cooperation. We look forward to working with you to resolve your concerns.

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